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How do I schedule an appointment?You can schedule an appointment by clicking the Book Online tab on our website or calling our office at 123.456.789.
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What should I bring to my first virtual appointment?Please bring a list of current medications, and any relevant medical records.
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Do you accept patients without appointments?We primarily see patients by appointment, but we may accommodate based on availability. Please call to inquire.
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What insurance plans do you accept?We accept most major insurance plans, including [list accepted insurances]. If you are unsure about your coverage, please contact our office or your insurance provider.
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Do you offer self-pay or payment plans?Yes, we offer self-pay options and flexible payment plans. Please contact our billing department for details.
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How can I pay my bill?You can pay your bill through our online patient portal, over the phone, or in person at our office.
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How do I access the patient portal?You can access the patient portal by clicking the Patient Portal link on our website. If you are a new user, you will need to create an account.
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What can I do through the patient portal?Our patient portal allows you to: Schedule and manage appointments View medical records and test results Request prescription refills Pay bills and track expenses Communicate securely with your provider
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I forgot my patient portal password. How do I reset it?Click the Forgot Password link on the login page and follow the instructions to reset your password.
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How do I request a prescription refill?You can request refills through the patient portal or by calling our office. Please allow 24–48 hours for processing.
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Can you send prescriptions to my pharmacy?Yes, we can electronically send prescriptions to your preferred pharmacy. Please ensure we have your updated pharmacy information.
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How do I request my medical records?To request medical records, please submit a signed authorization form through our patient portal or visit our office. Processing times may vary.
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What is your cancellation policy?We require at least 24 hours' notice for cancellations. Late cancellations or no-shows may be subject to a fee.
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Do you offer telemedicine appointments?Yes, we offer telemedicine visits for certain conditions. Please contact us or check the Telemedicine section on our website for details.
FAQs
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